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How to order from Decorative-Antiques.Com
1. Browse and Select Goods
You can browse through the web site at your leisure. You can also try and find what you want through using the search box - on the right of every page. When you see something you want, click on the 'add to Shopping Basket' button. To view your Shopping basket contents click on the "Checkout " button at the top of the page. You will then be given the option to either continue to shop or proceed to checkout.
2. Price Guarantee
We think that we already offer the best prices around but in the unlikely event that you find someone cheaper than us let us know and we will match it. This way you know you are always getting a great deal with Decorative-Antiques.Com
So whether you find the better deal online or at your local antiques shop let us know and we will match it as long as:
It is in stock and currently available.
It is not on offer.
The item is not damaged!
It is identical to our product.
The product/s delivery charges are the equivalent of ours.
Let us know by contacting us. Please note this service is available for 3 days after purchase.
Note: All price matching is at the discretion of Decorative-Antiques.Com and is subject to change at any time. Match price must include competitors applicable shipping, handling and sales tax charges. Our Price Guarantee does not apply to competitor's bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet competitor offers must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in equivalent condition.
3. Checkout
The checkout process lets you check and confirm your order, give us a delivery addresses and phone numbers, and pay using your card. To Checkout you will need to provide an email address enabling us to confirm your order via email, you will be given a tracking number for your purchase.
Payment is made via Credit or Debit card on Paypals secure servers.
4. Telephone Orders
Easiest of all, sit back on your couch, pick up the phone and talk to us. Phone us on 07812160512, open Mon-Sun 9am-5pm. If calling outside office hours, please leave your name and number on our answer phone and we will call you back during business hours. Calls are at national rates.
5. Site Problems
Our site has been designed by us based on your feedback. We continually strive to improve the site based on the feedback we get from you. If you are worried about anything to do with our site, please phone us on 07812160512 and we'll be glad to talk through any issues with you.
6. Pricing Policy
Decorative-Antiques.Com maintains an everyday savings pricing policy; we constantly view other sites and maintain competitive pricing. Decorative-Antiques.Com accepts the following credit cards for online purchases: Visa, Visa Debit, MasterCard, Switch, Laser and Electron. Please note that prices are subject to change at any time.
We constantly strive at Decorative-Antiques.Com to provide a professional, personal and friendly delivery service, and welcome any feedback from our customers. Please contact us at chris@decorative-antiques.com or you can write to us at
Chris Radford.
Decorative-Antiques.com.
174 Munster Road,
London SW6 6AT.
United Kingdom.
and let us know what you think.
7. Delivery
All items displayed on this site which are in stock are normally dispatched the same day that your order is placed, Monday - Friday, on all orders received before 4pm that day.
8.Delivery Costs
We charge a single base fee for each delivery calculated on the largest item in your order, plus an additional small fee for each additional item in your order. The total delivery cost is shown in your Shopping Basket before you submit your order. The total delivery cost is calculated the following way:
(The Relevant Basic Delivery Charge) + (Number of Additional Items x Relevant Per-Item Delivery Cost) = Total Delivery Cost
Should you require assistance please do not hesitate to contact us either by phone on 07812160512 or email on chris@decorative-antiques.com.
Please see the table below for delivery prices.
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| Type | Main Delivery Charge |  | Additional Per Item Charge |
Small Items | £2.99 | | £1.50 |
Standard Items | £4.99 | | £2.50 |
Large Items | £9.99 | | £5.50 |
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9. Cancellations
If you realise that you have ordered in error please call us on 07812160512 as soon as possible. Because we aim to ship within 24 hours it is important to call at the earliest opportunity.
10 Security and Privacy
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is more secure than a card transaction in a shop or conducted over the telephone or by fax.
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site. Full and partial refunds are performed via Paypal and card numbers are not visible to any of us.
We want to assure you that your personal information will never leave the confines of the Decorative-Antiques.Com. All information that you give is collected lawfully and in accordance with the Data Protection Act 1998. We store your name, address, telephone number and email address but will not pass those details onto any third parties (unless directed by a legal authority).
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